Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: January 2025
Introduction
Hotel Kapitán ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services, and tell you about your privacy rights and how the law protects you.
This policy applies to all personal data we collect through our website, booking system, email communications, and when you visit our hotel.
Information We Collect
Personal Information
- • Full name and contact details
- • Email address and phone number
- • Postal address
- • Date of birth (if required)
- • Payment information
- • Identification documents (as required by law)
Booking Information
- • Arrival and departure dates
- • Room preferences
- • Special requests
- • Previous stay history
- • Guest preferences
- • Emergency contact information
How We Use Your Information
Primary Purposes
- • Process and manage your bookings
- • Provide accommodation services
- • Handle payment transactions
- • Communicate about your stay
- • Comply with legal obligations
Secondary Purposes
- • Improve our services
- • Send marketing communications (with consent)
- • Analyze website usage
- • Prevent fraud and ensure security
- • Manage customer feedback
Data Sharing and Third Parties
We do not sell your personal data. We may share your information with:
Service Providers
Payment processors, booking systems (SiteMinder), email services, and IT support providers who help us operate our business.
Legal Authorities
Government agencies, law enforcement, or other authorities when required by law or to protect our rights.
Your Rights
Under GDPR and Czech data protection laws, you have the following rights:
Right to Access
Request copies of your personal data
Right to Rectification
Request correction of inaccurate data
Right to Erasure
Request deletion of your data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Transfer your data to another service
Right to Object
Object to processing for marketing purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:
- • SSL encryption for data transmission
- • Secure storage systems
- • Access controls and staff training
- • Regular security assessments
- • Incident response procedures
Contact Us
If you have any questions about this privacy policy or want to exercise your rights, please contact us:
Phone
+420 773 819 351Address
Hotel Kapitán
Seč 120
539 73 Seč
Czech Republic